The future of bots is already here. As discussed in the previous two posts in this series, bots for productive collaboration and CRM teams are changing the way we communicate and work. In this final post, we’ll focus on the key areas of task automation and improved workplace collaboration, in the context of chatbots and slash commands.

 The Dark Social

 Dark social channels include messaging apps, email, and private browsing. If Facebook’s acquisition of WhatsApp is any indication, instant messaging platforms are quickly replacing social media apps and present manifold implications for the chatbot ecosystem. Conversational chatbotsthat can automate and integrate t...