In life science businesses of all sizes, marketing and sales teams are adopting CRM systems to obtain and retain customers, deliver a better customer experience, and gain valuable customer data that is changing businesses for good.
Marketing and sales efforts are being realigned to create more personalized and positive experiences that not only establish reliability but also increase advocacy among customers. Studies suggest that 59% of customers believe that the more companies knew about them, the better their experience was interacting with them.
CRM software can capture a significant amount of your customers’ data from a variety of sources. This data can be analyzed to derive useful insights, which can be crucial for making important business decisions. Your marketing and sales strategies can become much more effective when powered by the wealth of customer data you generate just through the regular course of business.
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