We’re quite excited today to unveil Zoho CRM 2018, our smartest release ever. We are bringing to the market multiple innovations, improvements and additions to Zoho CRM. If we were to describe all of them in a single word, it would certainly be ‘smart’. Why?

At just one year old, Zia learns to speak

Zia, the AI-powered sales assistant, was born a year ago. Today, Zia learns to speak: We’re introducing Zia Voice, the first conversational assistant for sales teams. Zia can now interact with you through both voice and chat messages to perform any action inside Zoho CRM. Want to know your schedule for the day? Just ask Zia. On the go and want to check if you have enough inventory of a pa...