Mitrefinch is a global provider of workforce management solutions for organizations that need to monitor and manage their workforce while controlling labor costs. The company provides intelligent employee management solutions to over 4,500 medium-to-large organizations, in both the public and private sectors.

Mitrefinch and Zoho Analytics

Mitrefinch had complex sets of data generated from their global customer support functions. Analyzing it was a big challenge. Their initial BI tool, Microsoft Excel, couldn’t handle such a complex task.

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