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Zoho Assist Earns 2024 Customers' Choice for Remote Desktop—Discover Why Users Trust Us!

Wed, 22 Jan 2025 18:24:53 -0600

Exciting News from Zoho!

We're thrilled to announce that Zoho Assist has been recognized as the 2024 Customers' Choice for Remote Desktop by Gartner Peer Insights, marking the third consecutive year of this honor! This distinction speaks volumes about the trust and satisfaction that our users have in our services.

Why Zoho Assist?

User-Friendly Interface: Ensures ease of use for all skill levels.
Advanced Device Management: Streamlines device troubleshooting remotely.
Secure Remote Access: Keeps your data safe with top-notch security protocols.
Effortless File Sharing and Session Recording: Enhances the efficiency and accountability of remote sessions.

Tailored for All

Whether you're a startup or an enterprise, Zoho Assist scales with your needs, supports multiple platforms, and integrates seamlessly with numerous tools.

A huge thank you to all our users who have supported and trusted us. Your feedback drives our innovation!

Try Zoho Assist today

and find out why so many are choosing it for their remote desktop needs!

Have you tried Zoho Assist yet? What has your experience been like? Share your thoughts!

#ZohoAssist #CustomerSatisfaction #RemoteDesktop #TechNews #Innovation #Zoho #SaaS #GartnerPeerInsights #RemoteWork #ITSupport #Cybersecurity

Note: The accolades and reviews presented are based on user feedback and do not represent the opinions of Gartner or its affiliates.

Zoho Assist Frequently Asked Questions

What is Zoho Assist?

Zoho Assist is a remote support and access software designed to help IT professionals and businesses manage and troubleshoot devices remotely, providing efficient IT support and ensuring secure remote access.

How does Zoho Assist ensure cybersecurity?

Zoho Assist ensures cybersecurity by employing advanced security protocols such as SSL and 256-bit AES encryption, safeguarding remote session activities and protecting sensitive data during remote access.

What features make Zoho Assist user-friendly?

Zoho Assist is designed with a user-friendly interface, offering easy navigation, intuitive controls, and seamless access to remote computers, which simplifies the remote support process for users of all technical levels.

Why is remote work mentioned in relation to Zoho Assist?

Remote work has become increasingly popular, and Zoho Assist provides the necessary tools for IT support and remote desktop access, making it easier for remote teams to receive assistance and manage devices effectively despite geographical distances.

What is advanced device management in Zoho Assist?

Advanced device management in Zoho Assist refers to the software's capability to manage multiple devices within an organization, enabling remote monitoring, troubleshooting, and comprehensive report generation to optimize IT operations.

How does Zoho Assist contribute to customer satisfaction?

Zoho Assist enhances customer satisfaction by providing reliable and secure remote support, minimizing downtime, and ensuring that IT issues are resolved quickly, thereby improving overall customer experience and trust.

How is Zoho Assist reviewed on Gartner Peer Insights?

Zoho Assist is positively reviewed on Gartner Peer Insights for its robust features, ease of use, and effective remote support capabilities, making it a preferred choice among businesses for remote IT management solutions.

Transforming Customer Support: How AI and Zoho Assist are Revolutionizing Remote Solutions

Thu, 08 Aug 2024 21:28:33 -0600

How AI is Shaping the Future of Customer Support!

In today's digital age, artificial intelligence (AI) is not just a buzzword but a key innovator, especially in enhancing customer support systems. One of the standout applications of this technology is in remote support software, where AI acts as more than just a tool; it serves as a cornerstone for transformation.

AI-Powered Solutions Are Changing the Game

Through automating routine tasks, enhancing agent decision-making, and offering personalized support, AI enables a response to customer inquiries with unprecedented speed and precision. For example, imagine handling a network issue with the help of an AI chatbot that walks you through troubleshooting steps in real time—simple, effective, and efficient.

Enhancing Human Capabilities

AI doesn't just handle tasks on its own; it assists support agents by analyzing past interactions and recommending optimized solutions. This synergy between human intelligence and artificial assistance ensures that every customer interaction is both personalized and informed, leading to higher satisfaction rates.

Zoho Assist: A Case Study in AI Excellence

Within the landscape of remote support, Zoho Assist stands out by integrating AI in a way that significantly boosts its efficiency. The AI functionality not only supports real-time problem solving but also continuously learns and adapts, providing the agents and end-users with a constantly improving service framework.

What's Your Experience?

Have you interacted with AI in customer support recently? Did it meet your expectations or leave you wanting more?

AI is not just transforming remote support software; it's revolutionizing the entire customer service paradigm. As we embrace these changes, the potential for improved service and customer engagement is limitless.

Feel free to share your thoughts or experiences with AI in customer support in the comments below!

🌟 Featured Zoho Assist Blog Posts

Zoho Assist Frequently Asked Questions

What is the role of Artificial Intelligence in customer support?

Artificial Intelligence (AI) significantly enhances customer support by automating routine tasks, providing instant responses, and delivering personalized experiences. AI solutions can analyze customer data to offer customized support, leading to increased customer satisfaction.

How does AI-powered customer support benefit businesses?

AI-powered customer support benefits businesses by reducing response times, increasing efficiency, and improving customer experiences. It allows businesses to handle a higher volume of interactions while maintaining a personalized touch, ultimately boosting customer retention and satisfaction.

What are the key features of remote support software?

Key features of remote support software include remote desktop access, file transfer capabilities, session recording, multi-platform support, and integration with other IT and customer service tools. These features enable technicians to provide efficient and effective support from any location.

How does Zoho Assist support customer service teams?

Zoho Assist supports customer service teams by providing a comprehensive remote support solution that includes multi-platform access, instant chat, session scheduling, and robust security features. It enables customer service representatives to assist clients efficiently and resolve issues quickly.

Can AI solutions provide personalized customer support?

Yes, AI solutions can provide personalized customer support by leveraging machine learning algorithms to analyze customer data and behavior. This enables AI systems to tailor responses and recommendations to each individual customer's needs and preferences.

What are the technological innovations in AI for customer support?

Technological innovations in AI for customer support include natural language processing (NLP), machine learning, predictive analytics, sentiment analysis, and chatbots. These technologies enable more intuitive, responsive, and efficient customer interactions.

How does AI improve the efficiency of customer service operations?

AI improves the efficiency of customer service operations by automating repetitive tasks, providing quick and accurate information, and assisting human agents in decision-making processes. This enables faster issue resolution and allows agents to focus on more complex customer concerns.

What makes AI-powered customer support more effective?

AI-powered customer support is more effective due to its ability to process large volumes of data quickly, learn from interactions, and continuously improve performance. AI can provide consistent and accurate responses, reducing the likelihood of human error and ensuring a high level of service quality.

Are AI solutions in customer support scalable?

Yes, AI solutions in customer support are highly scalable. They can handle increasing volumes of customer interactions without a drop in performance, making them suitable for businesses of all sizes. As demand grows, AI systems can be easily adjusted to manage more tasks and provide support to a larger user base.

How does AI in customer support impact customer satisfaction?

AI in customer support positively impacts customer satisfaction by providing faster response times, accurate information, and a more personalized experience. Automated systems can efficiently handle routine queries, freeing up human agents to address more complex issues, leading to an overall more satisfying customer experience.

Maximize Performance: Address Zoho Assist CPU Issues on Linux Servers with These Expert Tips

Wed, 10 Jul 2024 21:31:23 -0600

Here are some potential solutions and troubleshooting steps:

To address the performance degradation issue of Zoho Assist on Linux servers, where CPU usage becomes extremely high after a certain period (typically 3-7 days), users can try the following solutions:

Identify and Fix High CPU Load Issues

Monitor CPU usage: Use commands like top, uptime, and ps to monitor CPU load averages and identify processes causing high CPU usage[5].
Check for updates: Wait for updates from Zoho Assist support or check for any fixes related to the sessionaudit.exe process[1][2].
Provide detailed information: If the issue persists, share CPU usage screenshots and details with Zoho Assist support at support@zohoassist.com, looping in social-support@zohocorp.com for further assistance[2].

Monitor Multiple Instances of Zoho Assist

Ensure only one instance is running: Use the task manager or process monitoring tools to ensure that only one instance of Zoho Assist is running on the server[2].
Investigate multiple instances: If more than 10 instances are found, it may indicate a performance issue that needs further investigation[2].

Optimize System Resources

Monitor system resources: Continuously monitor CPU usage, memory, and disk I/O to ensure that the system has sufficient resources to handle Zoho Assist's demands over extended periods[5].
Optimize resources: If necessary, allocate more resources (CPU, RAM, or storage) to the server running Zoho Assist to prevent performance degradation[5].

Community Support

Utilize the Zoho Assist community: The Zoho Assist community provides a platform for users to share experiences, seek help, and find potential solutions from other users[3][4].
Post detailed questions: When posting questions in the community, include relevant details such as the Linux distribution, server specifications, and steps taken to troubleshoot the issue[3][4].

By following these steps and utilizing the available resources, users can effectively identify, troubleshoot, and resolve the high CPU load issue experienced with Zoho Assist on Linux servers.

Citations: [1] https://help.zoho.com/portal/en/community/topic/high-cpu-load-on-client-side-by-process-sessionaudit-exe [2] https://www.reddit.com/r/Zoho/comments/1dyce36/zoho_assist_linux_performance_degredation/ [3] https://help.zoho.com/portal/es/community/zoho-assist/filter/problem/mostvoted [4] https://help.zoho.com/portal/en/community/zoho-assist/filter/problem/mostvoted [5] https://www.site24x7.com/learn/linux/fix-high-cpu-usage.html

Additional Troubleshooting Steps

Implement Regular Restart Schedule
:
- Set up a cron job to automatically restart the Zoho Assist service every 2-3 days, before the performance degradation typically occurs.
- This can help prevent the buildup of issues that lead to high CPU usage.

Log Analysis:

Implement detailed logging for the Zoho Assist process.

Analyze these logs to identify patterns or errors that occur before the CPU usage spikes.

Memory Leak Detection:

Use tools like Valgrind or LLDB to check for potential memory leaks in the Zoho Assist process.

If memory leaks are detected, report the findings to Zoho support for further investigation.

Process Limits:

Set resource limits for the Zoho Assist process using tools like ulimit to prevent it from consuming excessive system resources.

Network Analysis:

Use tools like tcpdump or Wireshark to analyze network traffic related to Zoho Assist.

Look for any unusual patterns or excessive network activity that might contribute to high CPU usage.

Kernel Parameter Tuning:

Adjust Linux kernel parameters related to process and memory management to optimize system performance for long-running processes.

Alternative Software Consideration:

If the issue persists despite all efforts, consider evaluating alternative remote support software that may be more optimized for Linux environments.

Version Rollback:

If the issue started after a recent update, consider rolling back to a previous, stable version of Zoho Assist while waiting for a fix.

Containerization:

Consider running Zoho Assist in a container (e.g., Docker) to isolate its resource usage and make it easier to manage and restart when needed.

Performance Profiling:

Use Linux performance profiling tools like perf to identify specific functions or code paths in Zoho Assist that are causing high CPU usage.

These additional suggestions should provide more avenues for troubleshooting and potentially resolving the Zoho Assist performance issues on Linux servers. Remember to document any changes made and their effects for future reference and for sharing with Zoho support if needed.

Zoho Assist performance on Linux Servers FAQ

What causes Zoho Assist performance issues on Linux servers?

Zoho Assist performance issues on Linux servers can be caused by high CPU usage, multiple instances of the sessionaudit.exe process, and inadequate system resource optimization.

How can I diagnose high CPU usage related to Zoho Assist?

High CPU usage can be diagnosed by monitoring the system performance, checking running processes for multiple instances of sessionaudit.exe, and using system resource optimization tools.

What steps can be taken to optimize system resources for Zoho Assist?

Optimization steps include managing startup processes, reducing the number of active sessions, and ensuring that the system meets the necessary hardware and software requirements for optimal performance.

What should I do if I encounter performance degradation on my Linux server while using Zoho Assist?

If you encounter performance degradation, check for high CPU usage, monitor the sessionaudit.exe process, and ensure there are no resource conflicts. Seeking community support for additional troubleshooting tips can also be beneficial.

Is running multiple instances of Zoho Assist a common issue?

Yes, running multiple instances of Zoho Assist, particularly the sessionaudit.exe process, can lead to high CPU usage and performance issues. Ensure only one instance is running to maintain optimal performance.

How can I troubleshoot Zoho Assist on my Linux server?

Troubleshooting steps include monitoring CPU and memory usage, checking active processes for multiple instances, and using community support resources for additional guidance and tips.

Where can I find community support for Zoho Assist issues?

Community support for Zoho Assist issues can be found on the Zoho Assist forums, online communities, and support groups dedicated to Zoho products.

What is the sessionaudit.exe process in Zoho Assist?

The sessionaudit.exe process in Zoho Assist is used to monitor and manage sessions. However, multiple instances of this process can cause high CPU usage and performance issues.

How can I reduce Zoho Assist CPU load issues?

Reducing CPU load issues involves optimizing system resources, managing the number of active sessions, and ensuring that only a single instance of the sessionaudit.exe process is running.

What are the best practices for Zoho Assist performance optimization?

Best practices for Zoho Assist performance optimization include regular system maintenance, monitoring resource usage, limiting background processes, and consulting community support for up-to-date optimization tips.

🌟 Featured Zoho Assist Blog Posts

Remote Desktop Software Is the Key to Great Educational Experiences

Wed, 25 Jan 2023 08:34:58 -0600

Remote desktop software has changed the way schools teach students, giving teachers and administrators the tools they need to give students the best learning experiences possible. In this article, we'll look at how remote desktop software helps schools deal with the problems that come with distance learning and improve student outcomes.

What Remote Desktop Software Can Do for Schools

Teachers and students can use remote desktop software to access their school's computer systems and programs from anywhere. This lets schools set up distance learning programs and lets students keep learning even when they can't go to school in person.

One of the best things about using remote desktop software in education is that it lets teachers teach and help students at the same time. This makes sure that all students get the same high-quality education, no matter where they live. Remote desktop software also lets teachers work together and share resources, which helps to improve the quality of teaching as a whole.

Remote desktop software also gives schools a lot of freedom when it comes to scheduling and deciding what to teach. Teachers can easily change their lesson plans and the way they teach to meet the needs of their students, and students can work on their own time, which helps them do better.

How Remote Desktop Software Helps Schools Offer Great Learning Opportunities

Remote desktop software makes it possible for schools to offer better education in a number of ways. First, it lets teachers give each student personalized instruction and help, which helps students do better in school. Remote desktop software also lets teachers work together and share resources, which helps to improve the quality of teaching as a whole.

In addition, remote desktop software helps schools improve their IT management and security. This lets schools keep their data and systems safe from cyber threats and gives students and teachers access to the tools and resources they need to do well.

Remote access features that are effective for educational institutions

To reap the benefits of remote and hybrid learning, educational institutions require a robust and user-friendly remote access solution. It is critical to find the best remote desktop solution for schools to ensure a smooth transition. When purchasing remote desktop software for educational institutions, consider the following features:

1. Virtual annotation

A virtual whiteboard is an essential feature for annotating your remote screen when giving a presentation or conducting a training session. On a remote desktop, you should be able to draw, type, highlight, and insert shapes.

2. Screen capture in real-time

Using quick tools, capture a screenshot in real-time during a remote training session or demonstration. You should be able to capture all of the necessary data with just one click.

3. Audio and video conferencing

Students and professors should be able to communicate via voice and video during a session. If you need clarification, contact your teacher or a student right away.

4. Screen sharing in both directions

Teachers and students can interact and engage with their audiences using the screen-sharing feature. Screen sharing allows for seamless online meetings, remote lectures, training, and demos. It is simple to plan and schedule sessions from any location at any time.

5. Data transfer

Through a secure remote session, teachers should be able to transfer class notes, study materials, or test questionnaires to students.

Why is Zoho Assist the most popular remote access solution for educational institutions?

Zoho Assist offers remote access solutions that are tailored to the requirements of educational institutions. It is far more efficient than a VPN or other form of remote access. You get the following features with Zoho Assist:

Strong security features safeguard your network and data.
A user-friendly platform that is simple to deploy for IT support. Because there is no steep learning curve or difficult set-up process, teachers and students can use it right away.
A comprehensive system for remote lab access and instructor and student assistance.
The ability to perform complex tasks with low latency using Zoho Assist sessions for coding, visual design, video creation, 3D drawings, and other tasks.
Customer service that is efficient, dependable, and effective.

Conclusion

Remote desktop software has changed the way schools teach students, giving teachers and administrators the tools they need to give students the best learning experiences possible. Remote desktop software helps schools deal with the challenges of distance learning and improve student outcomes. It does this by allowing real-time instruction, collaboration, and flexibility.

In conclusion, remote desktop software is a powerful tool that makes it possible for schools to give students a great education no matter where they are. It gives teachers and administrators the tools and skills they need to deal with the problems that come with distance learning and improve the results for students.

Start Improving Your Education Experience Today

Try Remote Desktop Software

The Complete Guide to the Zoho Assist Product Roll-Out

Wed, 12 Jan 2022 16:27:12 -0600

As a business owner or IT professional, you understand the importance of having a dependable remote access solution for your staff. It is critical to be able to easily access and control remote computers while providing remote help to clients or employees. This is when Zoho Assist comes in.

In this comprehensive overview, we'll go through the features and benefits of Zoho Assist. We'll begin with a thorough Zoho Assist review to give you a sense of everything the software has to offer. Then, we'll walk you through creating a Zoho Assist login and demonstrating how to utilize the app to access and operate distant PCs.

The ability to schedule unattended access sessions is one of the features that distinguishes Zoho Assist from other remote access solutions. This means you may program the software to connect to a remote computer at a specified moment without having to interact with it. This is quite helpful for continuing maintenance and support chores.

Zoho Assist, in addition to remote access, provides a variety of other functions such as file sharing, remote printing, and real-time chat. These features are intended to improve and streamline the remote assistance experience.

Overall, Zoho Assist is a great remote access solution for businesses and IT pros. It's simple to set up and operate, and it has a variety of features to improve the remote assistance experience. So, if you're looking for a remote access program to assist you deliver better support to your clients or staff, Zoho Assist is a must-try.

Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.

What are the Key Updates in Zoho Assist?

Self-Service Portal:

Customers may access a technician faster and more easily through Assist's Self-Service Portal. When they submit a request, a qualified technician will be assigned to them, and they will be helped as quickly as feasible.

Public Client Portal:

This is a significant enhancement to Assist's Self-Service Portal function. Customers will no longer be required to undertake portal authentication in order to submit service requests following the release of this update.

Multi-Monitor Navigation:

This Assist navigation tool will assist technicians in navigating via many monitors at the remote user's side. To make it easier for technicians to move between the monitors, our team of specialists incorporated view kinds, a notice button, and a preview option.

Session Supervision:

The Session Supervision feature in Zoho Assist now allows you to monitor inbound and outbound sessions. The monitor option has been added to the list of ongoing remote assistance sessions. As and when needed, the technician might use this option to supervise the session.

Guest User Invitation:

If a technician with a Zoho Assist account needs additional input or support during a session, they may now invite secondary technicians from inside and outside the business. After completing the authentication procedure, the secondary technician can take control of the session.

File Transfer for Android devices:

During an active remote assistance session, Assist for Android now has a File Transmission capability that allows for quick transfer of files up to 2GB. The technician and the customer can share demo movies, driver data, and more.

App Lock for Mobile App:

A new layer of protection has been added to the Assist mobile app. The app lock function in mobile apps allows you to establish a PIN or biometric lock, after which the app will automatically lock when the time restriction has passed.

Enhanced UI for Customer Console – Mac:

Our team improved the Mac customer console's user interface to make it easier to access important services including File Transfer, Audio/Video Chat, and the Participants list.

Our list of useful Assist integrations is growing.

Zoho Assist is now connected with many other Zoho and third-party applications, allowing users to conduct remote sessions directly from the app. Let's have a look at the new Assist integrations.

Zoho Bookings:

Bookings with Assist makes it easy for technicians to stay on top of their sessions. They can schedule, sync and cancel sessions; request information about any changes in the session; and more, all quickly.

Zoho CRM:

Assist's integration with CRM makes it easy to summon a technician from anywhere in your business. Simply add the CRM from the Zoho Marketplace and you’re good to go!

Zoho Flow:

Flow-Assist integration gives you the ability to automate your business workflow according to your needs. You can, for example, set up a trigger to start a remote support session when a customer has been absent from their system for more than 24 hours.

Slack:

With an account on Slack, you can now initiate, cancel, schedule, and view scheduled remote support sessions with the help of slash commands. Open a chat window in Slack and enter the relevant slash command to access Zoho Assist quickly.

Along with these broad capabilities and connections, our teams have created and launched other upgrades to maximize Assist's functioning and user experience for both technicians and their clients. Our team would also want to express our deepest gratitude to all of our consumers throughout the world for their help.

Zoho CRM Insights

Zoho Reports Insights

Zoho Invoice Insights

Zoho People Insights

Maximizing Your Use of Custom Modules in Zoho CRM through Data Fetching

Wed, 12 Jan 2022 16:27:12 -0600

In Zoho CRM, fetching data from a custom module can be a valuable way to access and analyze specific information within your CRM account. Here's how to go about it:

What is Data Fetching?

Data fetching is the process of extracting data from a source and bringing it into your CRM system. This can be accomplished in a number of ways, including using APIs or manually importing data. In the case of Zoho CRM, the system offers built-in data fetching capabilities that may be utilized to import data from external sources.

How to Create a Custom Module

Adding a new module to Zoho CRM is a straightforward process. Begin by logging into your Zoho CRM account and going to the "Modules" area. You can then begin the process by clicking the "Create" button. You will be invited to give your new module a name and to select the type of module you wish to create. Your new custom module will be generated once you have finished these steps.

Retrieving Data as a report from Custom Modules in Zoho CRM

Go to the "Modules" tab in your Zoho CRM account.

Choose the custom module from which you wish to retrieve data.
In the top right corner of the page, click the "Advanced Search" button.
You can utilize the various filters in the "Advanced Search" window to select the criteria for the data you wish to get. You can, for example, provide certain date ranges, record ownership, or field values.
After you've defined your search parameters, click the "Search" button to retrieve the entries that match.
The matching records will be presented at the bottom of the page in the "Results" section.
Then, in the "Results" area, you can export the data, inspect individual entries, or conduct other activities.

That's all! You should be able to simply get data from a custom module in Zoho CRM after following these instructions."

Retrieving Data as a list from Custom Modules in Zoho CRM

If you wish to retrieve data from a custom module in Zoho CRM, you must use code. Assume you have a Zoho CRM module called "Goods" and want to extract the names of all the products in that module to utilize in a form called "Place Orders" in your Zoho Creator application.

One method is to create a list that dynamically retrieves data from the Products module and populates a drop-down field in the Place Orders form. It is crucial to note, however, that the Fetch Data task only allows you to obtain 200 records at a time via the API. As a result, in order to collect all of the needed information, you may need to develop a script that assists you in fetching data in certain ranges.

Let's see how to do this:

range = 20;
// 20 is the number of times the loop will run, you will need to give an appropriate number.
val = leftpad("",range);
//Insert 20 blank spaces.
range_val = val.toList();
loop_dec = 1;
//loop_dec is the variable which will decide if the API call has to be executed or not
fromindex = 0;
toindex = 200;
count = 0;
productlist=list();
for each element in range_val
{
if (loop_dec != 0)
{
crmresponse = zoho.crm.getRecords((""), fromindex, toindex);
// In our example, Goods is the label name of Zoho CRM Custom Module from where the data has to be fetched
for each element in crmresponse
{
productlist.add(element.get("product_name"));
// Fetch the product_name and add it to the list called productlist
}
if (resp.size() != 0)
{
fromindex = (fromindex + 200);
toindex = (toindex + 200);
count = (count + resp.size());
}
else
{
loop_dec = 0;
}
}
}
input.Dropdown:ui.add(productlist);

Custom modules in Zoho CRM are a useful tool for tailoring the system to your specific needs. You can pull in data from external sources and use it to obtain useful insights into your organization by leveraging the built-in data fetching capabilities. You can get the most out of your Zoho CRM investment by creating custom modules and importing data into them.

Get Started Now

Zoho CRM Insights

Zoho Reports Insights

Zoho Invoice Insights

Zoho People Insights

New iOS update for Zoho Assist

Sun, 18 Aug 2019 16:37:20 -0500

Always on the phone but not productive?

Have you ever wanted to do a simple action but had to go through a lot of steps that left you frustrated and wondering why you ever wanted to do so in the first place? It’s something most support technicians go through, and we end up wishing that there was an easier way.

Zoho Assist mobile app to the rescue

Zoho Assist enables you to connect and control a remote computer as if it’s right in front of you. It lets you handle any remote computer easily: any OS, any network—internal or external—even behind a proxy or a firewall.

What’s new with Zoho Assist?

We have an update for the iOS version which teams up with Siri to make actions in the app quicker and easier. Now you don’t even have to press a button or tap on any action. Just talk to Siri and get her to do the work for you.

There are multiple ways to simplify the actions you regularly do in the application. After all, everyone works a little differently. Choose which Siri shortcut you’d like to have on hand and customize according to your convenience.

There are also new options to simplify your tasks, for both remote support and unattended access. Your frequently used actions will show up automatically when you use your search bar, and you can search the spotlight to perform particular actions. Also, use the 3D touch to access home screen shortcuts and perform vital operations such as search, starting a session, scheduling a session, and connecting to recent computers.

Zoho Assist Features

Siri

With Siri shortcuts, you can set up a prompt word which you can then use to instruct Siri to perform an action. Easy and simple is the mantra.

3D Touch

Sometimes, talking to your phone is not what you prefer. Use 3D touch to access the shortcuts if that is more your style. Our team ensures that there are multiple ways to get your work done.

Widgets

Use widgets to access your scheduled sessions in remote support and recent computers in Unattended Remote Access. Drag the widget you want to your screen and start using! It is as simple as that!

We have unravelled all that can happen in the latest version of Assist iOS mobile app. Now go ahead and experience the magic firsthand. And do not forget to tell us all about it!

The Complete Guide to the Zoho Assist Product Roll-Out | Creator Scripts.

What does Zoho Assist do?

Zoho Assist is a remote support and access software that allows you to provide remote assistance to your customers, clients, and employees. It enables you to remotely access and control desktops and servers, troubleshoot and fix issues, and provide training and support. The software provides a secure and efficient way to access and support computers remotely.

Can Zoho Assist be trusted?

Yes, Zoho Assist is a reliable and secure remote support software. It uses advanced encryption techniques to protect the data being transmitted and ensures that only authorized users have access to the remote computer. Zoho also follows strict security and privacy policies to protect the data of its users.

What is Zoho Assist and do I need it?

Zoho Assist is a remote support and access software that provides you with the ability to remotely support and access computers. Whether you are a small business owner, a customer service representative, or an IT professional, Zoho Assist can help you save time and provide more efficient support. Whether you need to provide technical support, troubleshoot issues, or access remote computers, Zoho Assist can help you get the job done quickly and efficiently.

What is Zoho Assist on my computer?

Zoho Assist on your computer is the software that allows you to remotely access and support other computers. If you have Zoho Assist installed on your computer, you can use it to provide remote support and access to other computers. You can use Zoho Assist to remotely access and control other computers, troubleshoot and fix issues, and provide training and support.

Zoho Assist Integrates with Zoho Projects, Zoho Bug Tracker & ManageEngine

Thu, 24 Sep 2015 06:15:49 -0500

It was the late Steve Jobs who said, “Creativity is just connecting things.” At Zoho Assist, we have taken this idea to heart. It inspired us to connect Zoho Assist with Zoho Projects, Zoho Bug Tracker and ManageEngine products so you can harness the power of multiple products working together for you and your business.

Zoho Assist integrates with Zoho Projects, BugTracker

Suppose you are using Zoho Projects or Zoho BugTracker and a customer or colleague reports a bug. Simply reproducing the bug at your end might not always give you a clear picture of the problem.

Thanks to the contextual integration of Zoho Assist in the bugs module of Zoho Projects, now you can see what exactly happens at their end. Once you click Remote Assist on the respective bug, you can quickly connect to the bug reporter’s screen, identify the issue and sort it out in no time.

Using Zoho Assist with ManageEngine

Let’s now turn our attention to ManageEngine products. ServiceDesk Plus On-Demand is a unique ITIL ready help desk software on the cloud. We did a lot of experiments to contextually integrate Zoho Assist with SDP On-Demand so that it can add real value to IT managers.

Now, with a couple of iterations, Zoho Assist seamlessly integrates with the online help desk software. Once your Assets module is configured by installing the probe, you can remotely access any workstation you want with a single click. Remote Control option is available for Requestsmodule too. You can invite the requester through email to get connected to the session.

ServiceDesk Plus-MSP and SupportCenter Plus are other well-known ManageEngine products that integrate with Zoho Assist, offering concurrent add-on licenses for Remote Support. It helps the users manage their organization’s IT assets and easily support customers who are far away.

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