It was the late Steve Jobs who said, “Creativity is just connecting things.” At Zoho Assist, we have taken this idea to heart. It inspired us to connect Zoho Assist with Zoho Projects, Zoho Bug Tracker and ManageEngine products so you can harness the power of multiple products working together for you and your business.
Zoho Assist integrates with Zoho Projects, BugTracker
Suppose you are using Zoho Projects or Zoho BugTracker and a customer or colleague reports a bug. Simply reproducing the bug at your end might not always give you a clear picture of the problem.
Thanks to the contextual integration of Zoho Assist in the bugs module of Zoho Projects, now you can see what exactly happens at their end. Once you click Remote Assist on the respective bug, you can quickly connect to the bug reporter’s screen, identify the issue and sort it out in no time.
Using Zoho Assist with ManageEngine
Let’s now turn our attention to ManageEngine products. ServiceDesk Plus On-Demand is a unique ITIL ready help desk software on the cloud. We did a lot of experiments to contextually integrate Zoho Assist with SDP On-Demand so that it can add real value to IT managers.
Now, with a couple of iterations, Zoho Assist seamlessly integrates with the online help desk software. Once your Assets module is configured by installing the probe, you can remotely access any workstation you want with a single click. Remote Control option is available for Requestsmodule too. You can invite the requester through email to get connected to the session.
ServiceDesk Plus-MSP and SupportCenter Plus are other well-known ManageEngine products that integrate with Zoho Assist, offering concurrent add-on licenses for Remote Support. It helps the users manage their organization’s IT assets and easily support customers who are far away.